Cancellation & Refund Policy
How cancellations, refunds, and billing adjustments work for MeetBuddy
Last Updated: January 1, 2025
1.
Overview
This Cancellation & Refund Policy ("Policy") explains how cancellations, refunds, and billing adjustments work for MeetBuddy, an AI-powered software as a service product operated by a sole proprietor based in Brunei Darussalam under the registered business name 4AI Technology Services & Consultancy ("MeetBuddy," "we," "us," or "our").
By subscribing to or using the Service, you agree to this Policy in addition to our Terms of Service and Privacy Policy.
2.
Subscription Cancellation
You may cancel your subscription at any time.
How to Cancel
- Cancel from your account settings at any time
- If you need help, contact us at contact@4ai.technology
When Cancellation Takes Effect
- Cancellation takes effect at the end of your current billing period
- You will retain access to paid features until the period ends
- We do not provide prorated refunds or credits for partial billing periods unless required by law or explicitly stated by us in writing
3.
Effect of Cancellation
What happens after you cancel:
Account Access
- Your account will revert to the free plan (if available) or be limited to free features after the billing period ends
- You are responsible for exporting any data you wish to keep before the end of your billing period
Data Retention
- We may retain or delete your data in accordance with our Terms of Service and Privacy Policy
- We do not guarantee indefinite storage of canceled accounts
4.
Refund Policy
All fees are non-refundable, except where required by law or at our sole discretion.
Possible Refund Scenarios
- Duplicate charges or billing errors caused by us or our payment processor
- Unauthorized transactions reported promptly
- Prolonged service outages attributable to us
Refund Processing
- Approved refunds are issued to the original payment method
- Processing times depend on your payment provider
- Refunds do not include fees charged by third-party payment processors or banks (if any)
5.
Free Trials and Promotions
If a free trial or promotional period is offered:
Trial Terms
- You must cancel before the trial ends to avoid being charged
- Once a trial converts to a paid subscription, standard cancellation and refund terms apply
6.
Plan Changes, Upgrades, and Downgrades
How plan changes are handled:
Upgrades
- Upgrades may take effect immediately
- You may be charged immediately or on a prorated basis for the new plan
Downgrades
- Downgrades typically take effect at the end of the current billing period
- You retain access to your current plan features until the period ends
7.
Failed Payments and Suspension
If a payment fails:
Payment Failure
- We may retry processing and notify you to update your payment method
- Failure to pay may result in suspension or termination of paid features
8.
Chargebacks and Payment Disputes
We prefer to resolve billing issues directly with you:
Chargeback Policy
- If you believe a charge is incorrect, contact us before initiating a chargeback
- Unauthorized or excessive chargebacks may result in account suspension or termination
9.
Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will update the "Last Updated" date and provide additional notice where required.
10.
Contact Us
If you have questions about cancellations or refunds, contact us:
contact@4ai.technology
Business Address
No 5, Spg 104, Jln Tutong, Kg Katimahar, Brunei-Muara, Bandar Seri Begawan, BG2721, Brunei Darussalam